Jomba Safaris – Terms and Conditions

Registered in Kenya

1. Booking and Payment

• A booking is confirmed only upon receipt of a non-refundable deposit of 20% of the total tour cost.
• The balance must be paid in full no later than 14 days prior to the start of the tour.
• Alternatively, clients may pay a 50% deposit and settle the remaining 50% upon arrival.

2. Cancellation Policy

• Cancellations must be made in writing via email or official company contact.
• Cancellation fees are as follows:
• – More than 30 days before departure: Loss of deposit
• – 15–30 days: 50% of total cost
• – Less than 14 days: 100% of total cost
• Refunds will not be given for no-shows or unused portions of the trip.

3. Alterations by the Company

• Jomba Safaris reserves the right to make changes to the itinerary, accommodation, or transport due to unforeseen circumstances (e.g. weather, road conditions, or political issues).
• In such cases, we will make suitable alternatives at no extra cost or offer a refund if the tour is canceled.

4. Client Responsibility

• Clients must carry valid travel documents, including passports, visas, vaccinations, and insurance where applicable.
• It is the responsibility of the client to ensure they are medically fit to participate.
• Clients must adhere to Kenyan laws, customs regulations, and instructions from the tour guide.

5. Insurance

• Comprehensive travel insurance is strongly recommended for all participants.
• Jomba Safaris will not be held liable for injury, loss, theft, or damage to personal belongings.

6. Liability and Indemnity

• Jomba Safaris acts only as an agent for hotels, transport companies, and other service providers.
• The company is not responsible for any loss, injury, or damage sustained during the tour, unless directly caused by the company’s negligence.
• Clients agree to indemnify the company against any claims arising from their actions during the tour.

7. Pricing

• Prices quoted are based on current rates, taxes, and currency exchange.
• The company reserves the right to adjust prices in the event of significant cost increases (e.g. fuel surcharges, park fees, etc.), provided notice is given.

8. Wildlife and Nature

• Sightings of wildlife are not guaranteed due to the unpredictability of nature.
• Clients must follow the instructions of the tour guide and game park rules at all times.

9. Complaints

• Complaints should be reported immediately to the tour leader or office representative to allow for prompt resolution.
• If unresolved, written complaints must be submitted within 7 days after the tour ends.

10. Jurisdiction

• These terms and conditions are governed by the laws of Kenya.
• Any disputes shall be settled in Kenyan courts.

Contact Information

Jomba Safaris
P.O. Box [xxxx], Nairobi, Kenya
Tel: 0726173985
Email: info@jombasafatis.com
Website: www.jombasafaris.com